Shipping Information – HDD Drilling Tools B.V.
At HDD Drilling Tools, we aim to provide you with the best possible service when it comes to delivery. Please review our shipping policy below for detailed information on shipping times, costs, and other important details.
Shipping Locations
We currently offer shipping within Europe. If you are located outside of the European Union, please contact us to discuss potential shipping options.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions of your order, and the delivery destination. The final shipping cost will be displayed during the checkout process before you complete your purchase.
Shipping Methods
We partner with reliable carriers to ensure your order arrives safely and on time. The available shipping methods will be shown to you during the checkout process based on your location. Some available options include:
- Standard Shipping: Estimated delivery time within 5-7 business days.
- Expedited Shipping: Estimated delivery time within 2-3 business days.
- Next-Day Delivery: Available in select areas for urgent orders.
Delivery Time
- Orders are typically processed and shipped within 1-3 business days after payment is received.
- Delivery times vary depending on your location:
- Within the Netherlands: 1-2 business days
- Within the EU: 3-7 business days (depending on your location)
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Please note that during peak periods or due to unforeseen circumstances, delivery times may be slightly longer.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information to monitor the status of your delivery. You can track your order on the carrier’s website.
Packaging
All products are securely packed to ensure safe delivery. If your order is particularly large or requires special handling, we will notify you with specific instructions
International Shipping
If you are outside the EU and wish to place an order, please contact us directly for a customized shipping quote. Shipping times and costs will vary depending on the destination.
Customs and Duties
For shipments to countries outside the EU, you may be subject to customs duties or taxes upon arrival. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
Shipping Delays
While we strive to meet the expected delivery times, please be aware that delays can occur due to unforeseen circumstances, including weather conditions, strikes, or high shipping volumes. In case of significant delays, we will notify you promptly.
Returns and Exchanges
If you’re not satisfied with your order or if there are any issues with the products, please refer to our Return Policy page for instructions on how to return items.
Contact Us
If you have any questions regarding shipping, please don’t hesitate to contact our customer service team. We’re here to help!
Email: info@hdddrillingtools.com
Phone: +31 (0) 6 59804681
